Saturday, June 23, 2012
Sleazy, Rundown Pattaya Resort in a Touristy Setting
Note: This review (based on a my recent bad experience at this resort) was originally meant for TripAdvisor.com but was never approved. They wanted me to edit it, make it acceptable, subtly hinting that I remove all or most of the negative remarks if I wanted to publish my review on TripAdvisor. I didn't want to do that so here it appears now. I'll write about this TripAdvisor bias soon in a separate post!
The Siam Bayshore Resort and Spa is supposedly a posh 4 star /5 star rated Beach resort that's currently ranked #13 of around 300 odd hotels across Pattaya, Thailand. Its at the other end of the Walking Street (a Pattaya landmark) near the Mixx club (i.e if you are entering from Pattaya Beach). This is the only distinct advantage (for which even I booked) this poorly managed, run down resort seems to have. For the price you shell out here, I would recommend staying at one of the better hotels on the Beach Road which are definitely better and cheaper - an expensive insight I gained after 2 nights I stayed here..
Well, the key ailment the Siam Bayshore suffers from is their awful and brash staffs who man the reception, the restaurant, the pool….pretty much everywhere across the hotel. They are unnecessarily rude, apathetic and treat hotel guests as free loaders. So, take the other glowing reviews you read on TripAdvisor.com with not a pinch but loads of salt. Not believable at all considering I was at the same hotel treated by the same staff !!
Anyway, apart from their ill-mannered and lethargic employees, some more bad pointers
- The check in was a slow, ‘no smiles’ dismal affair. No welcome drink or cold towel that was promised and with a truly uninterested reception giving you that “ oh, here they come, one more check in” irritated look.
- The lobby is small with a dated 80s look. Not the best of Thai architecture if you know what I mean. Nothing classy!
- The Rooms and their Balconies are in urgent need of renovation. Old furniture, faded worn out carpets, okay beds, erratic AC and a strong musty room odor and crawling insects all around. The water pressure in the shower (a must for me) was a miserable dribble that was never fixed in spite of bringing it to the hotel’s attention.
- The entire hotel just has one single small lift that will take not more than 4 adults. I stayed at the topmost 4th floor and it was a perennial wait every time!!
- They have 2 pools - one inside the hotel and one outside the hotel across the road facing the sea. The one inside is fairly big with a slide for children but the slide area stinks as it’s near the hotel sewer.
- This pool is not manned by any lifeguard or staff ! I saw a near drowning of a kid who had waded deep into the pool and was rescued by a fellow guest so people with children need to beware of the hidden dangers!!
- The pool outside on the road is used for their daily barbecue seafood buffet dinners. You don’t get access to this pool in the evenings unless you buy the dinner. It doesn't cut ice even if you are a resident guest at the hotel. Btw, don’t fall for the tempting buffet poster, I tried it – cold, limited selections with very little seafood, cheap deserts and most of all, expensive.
- The morning buffet breakfasts were a mad rush with so-so service. Almost the exact small spread for both the days and I also found 2 of the dinner dishes too (from the previous night) repackaged in a new avatar for the morning selection.
- The hotel concierge is a rip off. I ended up paying 3 times (more than the usual fare) for a taxi trip outing and I actually ended up at the wrong place.
- The Spa is a false suffix to the hotel name, the pricing is way over the top, and Spa staff – indolent and poorly experienced. You’ll get better quality and lesser prices just outside the hotel.
- Night Security is lax at the gates and entry. As a late nighter, I found the inside hotel entry unmanned on both the nights and outside gates with guards who really don’t care who was entering or exiting the hotel.
So, all in all, maybe this hotel works for desperate first timers who only visit Pattaya for all the wrong reasons and who are probably too intoxicated with all that Pattaya (and Walking Street especially can offer) but for frequent travelers and those visiting Pattaya for a nice holiday, the Siam Bayshore resort can be a complete spoilsport. I am not coming here ever again.